Frequently Asked Questions
Everything you need to know about shopping with Altair The Label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that sale items are final sale.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Are your materials sustainably sourced?
At Altair The Label, we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing processes and are actively working toward a 100% sustainable supply chain by 2025.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Altair garments?
To maintain the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.